Warranty and Repair

Information on Warranty Conditions

All Philippi products are repaired quickly and affordably in our repair center. Within the 24-month warranty period, devices are repaired free of charge in the event of a material or manufacturing defect.

Please note that your warranty claim will be voided:

  • if you do not use your device as intended
  • if you open your device within the warranty period to perform a self-repair

Repair Process

    1. Contact our technical department by email or phone.
    2. Fill out the online repair order for which we need the following information from you:
      • Your contact details
      • Your device data
      • Your warranty data
      • A precise fault description

    3. Print out the repair documents and send them to us with the faulty device. Pack the device securely for transport and include the repair order. For returns from third countries (Switzerland, Norway, etc.), please contact us by phone in advance to clarify customs formalities.