Warranty / Repair

Here you can find information about our guarantee conditions.

 

All philippi products are repaired quickly and inexpensively in our repair center. Within the 24-month guarantee period, the devices are repaired free of charge in the event of a material or manufacturing defect.

 

Please note that your warranty is forfeited:

  • if you do not use your device as intended
  • if you open your device within the guarantee period to perform a self-repair

 

Repair process:

 

1. Contact us by email or telephone
2. Fill out the online repair order. For this, we require the following information:

 

  • Your contact details
  • Your device data
  • Your guaranty data
  • An exact description of the error


3. Print the repair documents and send them to us with the defective device. Pack the device in a transport-safe manner and attach the repair order. In the case of returns from third countries (Switzerland, Norway, ...), please contact us in advance in order to clarify the customs formalities.